T&CAbout Us
ILC Media are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
ILC Media
First Floor Studios
Unit D Osbourne Way
Deepdale Pavilions
Preston PR1 6PZ
United Kingdom
Email: enquiries@ilcmediadirect.com
Making A Purchase
Making a purchase could not be easier. Just browse the store, and add any items that you wish to buy into the shopping cart by clicking the 'Add to Cart' button. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need in order to process your order.
We accept major debit and credit card payment. If you are shopping from outside of the UK, orders will be displayed in UK Sterling but will be converted at the current exchange rate to your local currency by your card provider.
We accept Maestro, Switch, Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
Shipping And Handling
Items will usually be shipped within 2-5 working days. If items you have ordered are out of stock, we will contact you.
IMPORTANT: Orders placed after the 22nd December 2008 will not be dispatched until 2nd January 2009.
Postage to the UK is charged at £1.99 per order.
The shipping charges for customers outside the UK are as follows:
Sent by Royal Mail Signed For International
EU:
1 item = £2.50
2 items = £3.25
3 items = £4.00
Postage for more than 3 items will be calculated at checkout
Rest of the World:
1 item = £4.00
2 items = £5.00
3 items or more = £6.00
Postage for more than 3 items will be calculated at checkout
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security Payment and credit card details are taken via Protx, an external secure server. Protx is one of the leading secure server services for further information on Protx go to. www.protx.com
Guarantee
In an effort to guarantee your satisfaction with your purchase, all of our products come with a 16 day no quibble returns policy providing all products are returned as new.
Contacting Us
If you need to contact us, please email us using the link on the store page.
Privacy Policy
ILC Media does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Information is collated on an 'opt out' basis for marketing purposes for use by ILC Media. Users have the right to unsubscribe from marketing communication at any time. Please contact enquiries@ilcmediadirect.co.uk for further details.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Communicate news and promotional offers on behalf of ILC Media. Users have the right to unsubscribe at any time.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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